You can cancel your subscription at any time through your Lumin account or by submitting a chat ticket through our FAQ page. Please note, cancelling your subscription does not retroactively cancel your existing or recently renewed orders. If you have an active subscription and do not want to get charged for a renewal order, you must cancel your subscription before its renewal date. You can extend or cancel your free trial at any time through your Lumin account or by submitting a chat ticket through our FAQ page. Upon your subscription’s scheduled renewal date, your default payment method on file will automatically be charged with our subscription pricing. Your first subscription order is set to renew at the end of your 30-day free trial period. Customers who redeem multiple free trial promotions are in violation with our free trial policy and will be charged in full at our subscription pricing for subsequent free trial orders.īy redeeming our free trial promotion, you are agreeing to the automatic enrollment of our bimonthly subscription service. The default free trial period is 30 days starting on the free trial’s order date.Įach customer is allowed to redeem our free trial promotion once. Our free trial promotion waives the price of the trial products and is offered at the cost of shipping. This is a standard banking time frame and will vary depending on your financial institution.įree trial orders are non-refundable. Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment. We provide replacement assistance as an alternative remediation for these types of orders. Original shipping fees are non-refundable. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. We process your refund, which may take up to 5-10 business days to return to your original payment method. View our full list of warehouse addresses here. To receive a full refund, please follow our guidelines below and ship your unopened order to one of our warehouses. This is because our free trial promotion is offered at the cost of shipping while the products are free. We do not accept the return of free trial orders. The order must be unopened and returned within 60 days of its delivery, as indicated by its tracking information. We only accept the return of one-time purchases and subscription orders. After 90 days, we are unable to guarantee that return, refund, or replacement assistance can be offered. Please contact us for assistance within 90 days of your order’s purchase date. If your order experienced problems with shipping or delivery, select the chat topic. If you received defective, damaged, or incorrect products, select the chat topic. The fastest way to receive our assistance is to submit a customer support ticket via the chat widget on our FAQ page.
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